Shipping Policy

Catty Threads — Wear the Truth About Your Cat.

Last Updated: October 11, 2026

At Catty Threads, we believe your new favorite cat-themed apparel should arrive without unnecessary drama. After all, your cat probably creates enough of that already!

Every order is made especially for you, and we work with trusted print-on-demand fulfillment partners to get your items delivered as smoothly as possible.

Please review our shipping policy before placing your order.

1. Order Processing & Production

All Catty Threads products are made to order through our print-on-demand fulfillment partner, Printify.

Once your order is placed and confirmed, it is submitted for production.

Estimated production time: 2–7 business days.

Production times may vary depending on product availability, printing provider, order volume, and seasonal demand.

Business days generally exclude weekends and public holidays.

Please note that production time is separate from shipping time.

2. Shipping Locations

Catty Threads currently focuses on shipping within the United States.

Shipping availability is determined by the shipping address entered at checkout.

We may expand our delivery destinations in the future.

3. Estimated Delivery Times

We aim to get your order to you as quickly as possible.

Our general estimated delivery times are:

These are estimates rather than guaranteed delivery dates.

Actual times may vary depending on the printing provider, product availability, delivery destination, and shipping carrier.

Orders may take longer during holidays, peak shopping periods, or unexpected shipping disruptions.

4. Shipping Rates

Shipping fees are calculated and displayed at checkout before you complete your purchase.

Shipping rates may vary based on:

• Product type and quantity.

• Shipping destination.

• Fulfillment provider.

• Available shipping methods.

Any applicable free-shipping offers or promotions will be displayed on our website.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.

You can use the tracking link to monitor your order's delivery status.

Carrier tracking updates may take some time to appear after shipment.

If your tracking information is unavailable or your package appears delayed, please contact our support team.

6. Multiple Shipments

Some orders may include products manufactured by different printing partners.

As a result, your order may arrive in separate packages and on different dates.

When available, separate tracking information will be provided for each shipment.

Don't worry if your items don't arrive together. Even cat-themed shirts occasionally prefer their own space.

7. Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate shipping information at checkout.

Please double-check your shipping address before placing an order.

If you notice an error, contact us immediately.

We will do our best to correct the address before shipment, but changes cannot be guaranteed once an order enters production.

If a package is undeliverable because of an incorrect address provided during checkout, additional reshipping fees may apply, subject to applicable law.

8. Lost or Missing Packages

If your package hasn't arrived within the estimated delivery timeframe, please contact us.

We recommend checking your tracking information, confirming your delivery address, and contacting the shipping carrier for additional information.

If your package is confirmed lost during shipping, we will investigate the issue with our fulfillment partner.

Depending on the circumstances, an eligible order may be replaced or refunded.

Any applicable consumer protection rights will be honored.

9. Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot find it, please check:

• Your mailbox or front porch.

• Nearby delivery locations.

• Your building's reception or mailroom.

• Household members or neighbors.

• The shipping carrier's delivery information.

If the package is still missing, contact our customer support team so we can assist with an investigation.

Resolution will depend on the delivery circumstances, available tracking information, and applicable law.

10. Damaged, Defective, or Incorrect Orders

Your satisfaction matters to us.

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 calendar days of receiving your order.

Include:

• Your order number.

• A brief description of the issue.

• Clear photographs showing the problem, where possible.

Once the issue has been reviewed and confirmed, we will offer an appropriate solution, which may include a free replacement or refund.

Please refer to our Return & Refund Policy for additional details.

11. Shipping Delays

While we aim to deliver every order promptly, occasional delays may happen due to circumstances beyond our reasonable control, including:

• Severe weather.

• Carrier disruptions.

• Production delays.

• Product availability.

• Public holidays.

• High seasonal demand.

We will make reasonable efforts to communicate significant delays.

Where required by applicable law, customers will receive appropriate notices, cancellation options, or refunds if shipment cannot occur within the promised timeframe.

12. Order Cancellations

Because our products are made to order, production may begin shortly after an order is submitted.

If you need to cancel or modify an order, please contact us as quickly as possible.

We will attempt to accommodate changes before production begins.

Once production has started, cancellations or modifications may no longer be possible, subject to applicable law.

For more information, please review our Return & Refund Policy.

13. Contact Information

If you have any questions about your order or delivery, we're here to help.

Business Name: Catty Threads

Email: support@cattythreads.com

Website: www.cattythreads.com

Customer Support Hours:

Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)

Saturday – Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.

Please include your order number when contacting us about an existing purchase.

Thank you for shopping with Catty Threads!

Your cat may run the house, but we'll do our best to get your order to the right door.

Catty Threads — Wear the Truth About Your Cat.